We take the protection of personal data very seriously and are committed to ensuring that the processing of your personal data complies with the General Data Protection Regulation (GDPR). Below, we inform you about the use of Personal Data and Cookies and the rights you have.

For any information on personal data protection, you can also visit the website of the French Data Protection Authority www.cnil.fr.

The following topics are covered on this page:

• Cookies
• Web Order Data
• Newsletter Data
• Transmission to Third Parties
• Your Rights Regarding Data Protection
• Data Security
• Recruitment
• Your Contact for Data Protection
  
  

Cookies

1. Use of Data

When browsing our site, information related to your device's navigation on the Site (language settings, connection time, pages visited, etc.) may be stored in text files called "Cookies," a file installed on your browser.

The term cookie covers all non-executable text files, trackers, web beacons, and other technologies, such as transparent GIFs, clear GIFs, etc. (hereinafter "Cookies"), placed on your device's browser (computer, tablet, mobile) by Tennispro, our Subcontractors, our Partners, subject to your consent, during continued navigation on our site, our mobile applications, our content (hereinafter our "Services"). The information contained in this file can only be read and/or modified by its issuer.

Some cookies are essential for using the website, while others help optimize the website's use and personalize the displayed content. Five types of cookies may thus be stored on your device during a visit to our site:

1. Strictly necessary technical cookies

2. Audience measurement cookies

They are issued by us or by our technical subcontractors to measure the audience of the different contents and sections of our site, in order to evaluate and better organize them. These cookies also allow, if necessary, the detection of navigation issues and consequently improve the ergonomics of our services.

3. Personalization cookies

These cookies allow us to remember your preferences on the site and improve your browsing comfort. This may include remembering your cart or saving your login information to stay connected during your next visit. Their purpose is to improve the functioning of the site.

4. Social media cookies

They allow sharing content from our site with other people or letting these others know about your consultation or opinion regarding content on the site. This is notably the case with "share" or "like" buttons/plugins from social networks such as Facebook or Twitter. The social network providing such a button may identify you through this button, even if you did not use it while visiting our site.

We recommend that you consult the data usage terms of these social networks to understand the purposes of use, especially advertising, and the browsing information they may collect through these buttons. You should ensure that the terms of use of these social networks allow you to control and restrict the use of your data by these networks, notably by configuring your user accounts with them.

5. Advertising cookies

Our site may place Cookies issued by our partners as part of advertising partnerships, provided that you have initially given your consent for your personal data to be shared with our partners in compliance with the provisions of the new Data Protection Act.

When you access a third-party site containing advertising spaces displaying one of our ads, this ad may be shown to you via recognition of one of our Cookies previously placed on your browser.

They allow us to adapt and deliver personalized ads to you on your device, with your prior consent (behavioral advertising) within third-party advertising spaces such as Facebook or Google, for example.

The issuance and use of Cookies by third-party companies are subject to their own terms of use.

You can prevent the collection of information about you via these advertising cookies at any time by accessing the cookie management form.

More information about cookies on the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies

2. Data collected

To allow you to benefit from all the functionalities of the site and to receive personalized communications from Tennispro, browsing history and profile are collected through cookies placed on the browser after your consent.

Cookies are only placed if you accept them by scrolling the page, continuing your navigation on another page of the site, or by clicking the "OK, accept all" button on the banner or the dedicated cookie page.

You can disable these cookies at any time using the deactivation options offered and recalled below. Please note that this may reduce or prevent access to all or part of the Services offered by the Site.

3. Purpose of processing

Technical cookies are used to improve the use of our website. They are necessary to allow you to benefit from certain features of our site.

Analytics and audience measurement cookies allow us to collect anonymous statistical data and aim to personalize and improve the quality of our website.

The aforementioned objectives represent our legitimate interest in processing personal data, in accordance with Article 6, paragraph 1, letter f of the GDPR. Without your consent, only anonymous data collection for analysis takes place. Thus, we cannot recognize your identity.

4. Legal basis

The legal basis for processing personal data using cookies is Article 6, paragraph 1, letter f of the GDPR.

5. Retention period and personal management of cookies

You can manage and modify the use of cookies at any time according to the possibilities outlined below. The settings you make may affect your internet browsing and your access and use conditions of certain services on our Site that require the use of cookies.

The management of your cookies is done from your browsing software, from interprofessional platforms, or when offered via a link present in the list below.

1. Managing your cookies from your browsing software

You can configure your browsing software so that cookies are saved on your device or rejected, either systematically or depending on their issuer.

To learn about the terms applicable to the management of cookies stored in your browser, we invite you to consult your browser's help menu, the "Your traces" section of the CNIL (National Commission on Informatics and Liberty) website (www.cnil.fr/vos-libertes/vos-traces/les-cookies), and also all the information on how to disable them for each of the following browsers:

• Google Chrome : https://support.google.com/chrome/answer/95647
• Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
• Mozilla Firefox : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• Safari : http://support.apple.com/kb/HT1677?viewlocale=fr_FR&locale=fr_FR
• Opera : http://www.opera.com/help/tutorials/security/cookies/

2. Online management of your cookies from interprofessional platforms

The platforms below are shared by hundreds of online advertising professionals and provide a centralized interface allowing you to express your refusal or acceptance of cookies as specified above.

On the Youronlinechoices website, offered by digital advertising professionals grouped within the European Digital Advertising Alliance (EDAA) and managed in France by the Interactive Advertising Bureau France. You can thus find out which companies are registered on this platform and which offer you the option to refuse or accept the cookies they use to tailor ads that may be displayed on your browser, depending on what they collect:
http://www.youronlinechoices.com/fr/controler-ses-cookies

The Network Advertising Initiative platform also allows you to manage your cookies by visiting the cookie manager:
http://www.networkadvertising.org/choices/

This procedure will not prevent ads from being displayed on the websites you visit. It will only block technologies that allow ads to be tailored to your interests.

3. Online management of your cookies from the platforms responsible for their placement

3.1. Social network cookies

If you do not want our site to store social network cookies in your browser, you can click on the following opt-out links which will store a cookie in your browser solely to neutralize the use of other cookies from the same issuer. Disabling these cookies will therefore prevent any interaction with the relevant social network(s):

• Facebook : https://www.facebook.com/help/568137493302217
• Google+ and YouTube : https://support.google.com/accounts/answer/61416?hl=fr
• Instagram (in English) : https://instagram.com/legal/cookies/
• Pinterest : https://policy.pinterest.com/fr/cookies

3.2. Audience measurement cookies

If you do not want our site to store cookies in your browser for audience measurement purposes, you can click on the following opt-out link which will store a cookie in your browser solely to disable them:

• Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=fr

These cookies allow us to measure the traffic or audience associated with our website, the pages visited, and the interactions made on the site during your visit.

Cookie retention duration

Web Order Data

1. Data Collected

As part of order processing and managing commercial relationships, the data collected on the site includes: title, last name, first name, postal address, phone number, email address, date of birth, country, partner club (if provided).

2. Purpose of Processing

The data is collected for the following purposes:

• Ensure the proper execution of your order processing.
• Manage your customer account.
• Provide after-sales service for returns and complaints.
• Ensure optimal use of our website and specific services.
• Send you commercial prospecting (via newsletters) and personalized offers.

After placing an order, you will receive an email allowing you to track your order (order confirmation, information on the delivery of your packages, etc.). These service messages are necessary for the proper execution of the orders and services you requested. Receiving this information is not linked to your choices regarding the reception of newsletters and commercial offers.

3. Legal Basis

The data mentioned in point 1 is collected to prepare and execute purchase contracts concluded on our online store. The legal basis for processing personal data using cookies is Article 6, paragraph 1, letter b of the GDPR.

4. Data Retention Period

We retain your data only for as long as necessary for the purpose of processing and in compliance with the applicable legal regulations to which we are subject. The legal retention period is 10 years from the accounting closure, according to Article L123-22 of the Commercial Code for all accounting supporting documents (invoice, purchase order, delivery note, etc.).

5. Payment Data

We offer several secure payment solutions on our website. Your banking details are collected by the payment solution providers, who guarantee payment security and provide us with a payment identifier. Our providers are PCI-DSS certified: this standard is an international security standard aimed at ensuring the confidentiality and integrity of cardholder data, thereby securing card and transaction data protection. Therefore, we do not collect your payment data.

Our secure providers may retain certain personal data to ensure the completion of the payment and to prevent potential fraud.

6. Prevention and Fight Against Fraud

The data collected is also used for the prevention and fight against fraud, particularly credit card fraud. We reserve the right to verify the personal data provided when placing the order and to take any measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order, in order to prevent any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence.
Any requested proof will be automatically destroyed – deleted once the additional verifications have been completed and within a maximum period of 24 hours.

If there is no response from the customer or if the verification cannot be successfully completed, we reserve the right to cancel and refund the order.

7. Order Tracking - Shipping

As part of tracking your order, we inform you by email at each status update of the order. We then transmit your contact details (name, first name, address, email, phone) to the chosen carrier so that they can provide you with any useful information or contact you to ensure the successful delivery of your order.

Our various carriers are La Poste – Colissimo, UPS, Chronopost.

These companies are subject to the same regulations regarding the protection of personal data.

8. Contact Form

You have the option to contact us by email or through the contact form on our website:
https://www.lardesports.com/contacts

The transmission of personal data may be necessary depending on your request (e.g., order tracking…). This data is used only for the purpose of verifying and processing your request, based on Article 6, paragraph 1, letter f of the GDPR.

The electronic exchanges between you and our customer service are kept only as long as necessary to complete your request. The data will then be deleted, at the latest within 7 days.

9. Summary of Indicative Data Retention Periods

Newsletter Data

1. Data Collected

As part of sending newsletters, the data collected includes: last name, first name, title, date of birth, email address, country, postal code.

2. Purpose of Processing

We collect your data to provide you with personalized promotional offers, to inform you about promotional contests and marketing campaigns. We also conduct audience measurement and effectiveness analysis of our advertising campaigns.

3. Legal Basis

Newsletter sending is based on your consent (Article 6, paragraph 1, letter f of the GDPR).

4. Data Retention Period

Data used for Newsletter-related processing is retained following your consent for a period of 3 years from the last activity.
You can withdraw your consent at any time from each newsletter received; your data will no longer be used for newsletter purposes following the withdrawal of your consent.

We collect your data to provide you with personalized promotional offers, to inform you about promotional contests and marketing campaigns. We also conduct audience measurement and effectiveness analysis of our advertising campaigns.

If you no longer wish to receive commercial prospecting by email, you can inform us at any time by one of the following means:
- Click on the "click here" link at the bottom of commercial emails
- Go to "My Account," in the "My Dashboard" section and click "edit" in the "account information" next to "Newsletters"
- Contact us by email at rgpd@lardesports.com or by phone at 02 46 56 97 55

Disclosure to Third Parties

We use service providers as subcontractors. They have access to your data and can only process it for purposes specifically determined by us.
These providers are themselves subject to GDPR obligations, and we ensure that they comply with these terms within the scope of their mission.

The recipients of the data are: subcontractors, clients and business partners, including marketing and advertising agencies, and police authorities in the context of judicial requests related to fraud prevention.

Tennispro also uses subcontractors for the following operations: monitoring site and app traffic, broadcasting advertising campaigns on the site, apps, emailings and newsletters, sending emailings and newsletters, sharing content on social networks, providing sharing features, and organizing contests.

We do not transfer your data outside the European Union.

Your Rights Regarding the Protection of Your Data

Under certain conditions, you can assert your data protection rights with us:

• Right of access: Exercising the right of access, as stated in Article 15 of the GDPR, allows you to know for which processing your data is used and to obtain communication of this data. You can contact our GDPR contact directly by email (rgpd@lardesports.com) to exercise your right of access.
• Right to rectification: Upon request, we will correct the data we hold about you, in accordance with Article 16 of the GDPR, if this data is incorrect or erroneous.
• Right to object: At any time, you can exercise your right to object to the processing of your data for reasons related to your particular situation, in accordance with Article 21 of the GDPR. The right to object applies only to data processing based on interests related to profiling or carried out for direct advertising purposes. If you exercise your right to object to the use of your data for commercial prospecting, we will cease all processing for these purposes. For any other purpose, unless the law allows us to refuse your objection, we will stop the relevant data processing.

If you have given your consent for direct advertising and no longer wish to receive such advertising, you can revoke your consent at any time with immediate effect.

• Right to erasure: If you wish, you can request the deletion of your data in accordance with Article 17 of the GDPR. However, the right to erasure will be exercised without prejudice to compliance with legal obligations (such as retention periods for accounting documents) or overriding interests on our part (exercising and defending our rights in court).
• Right to restriction of processing: In the context of exercising the right to rectification or objection, you can exercise your right to restrict processing during the time your request is being processed. In this case, we will no longer use your data but will retain it.
• Right to data portability: In accordance with Article 20 of the GDPR, you have the right to receive your data in a structured, commonly used, and machine-readable format. This transmission can also be made on request to a new data controller.

The new Article 40-1 of the French Data Protection Act allows individuals to give directives regarding the retention, deletion, and communication of their data after their death.

A person can be designated to execute these directives. This person then has the authority, once the individual has passed away, to access the directives and request their implementation from the relevant data controllers.

These directives are:

• general, when they concern all data relating to a person;
• or specific, when these directives concern only certain specific data processing.

When these directives are general and concern all data of the deceased, they can be entrusted to a trusted third party certified by the CNIL.

When they are specific directives, they can also be entrusted to data controllers (social networks, online messaging) in case of death. They require the specific consent of the person concerned and cannot result solely from their approval of the general terms of use.

In the absence of directives given during the person's lifetime, heirs will have the possibility to exercise certain rights, in particular:

• The right of access, if necessary for the settlement of the deceased's estate;
• The right to object to close the deceased's user accounts and oppose the processing of their data.

For more information about your rights, you can consult the European Commission's website:
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights/what-are-my-rights_fr

Data Security

We take all precautions to preserve the security and confidentiality of your data, in particular to prevent it from being distorted, damaged, disclosed, or accessed by unauthorized third parties.

In particular: access to the “REGISTERED” Member Area is protected by encrypted login/password, email addresses transmitted to third parties in collaboration with partners are protected by computer hashing, and access to databases is strictly reserved for authorized personnel within the scope of their duties.

In accordance with the new French Data Protection Act and the European Data Protection Regulation, Tennispro has ensured that subcontractors commit to respecting the security and confidentiality of data.

Recruitment

1. Data Collected

When you apply for one of our job offers or submit an unsolicited application, the data collected includes: CV, last name, first name, title, family status, date of birth, email address, postal address, phone number, professional experience, diplomas.

2. Purpose of Processing

We collect your data in order to process your application and verify the suitability of your background with the profile sought.

3. Legal Basis

The retention of your application file and data is based on your consent (Article 6, paragraph 1, letter f of the GDPR).

4. Data Retention Period

Data related to recruitment processing is retained following your consent for a maximum period of 2 years.

In case of hiring, the data will be kept in the employee file.

Your data is retained by our company and is not transmitted to third parties.
You can withdraw your consent at any time by contacting our human resources department or by contacting our data controller by email at rgpd@lardesports.com

Your Data Protection Contact

Data Controller:
TENNISPRO DISTRIBUTION
11, rue des Cigognes
67960 ENTZHEIM

Data protection contact: rgpd@lardesports.com