To process your after-sales service request as quickly as possible, we invite you to:
01
Select a category
02
Prepare your photos
03
Fill out the form
04
Receive a response from our customer service team
Badminton racket
- Photo of the entire product to show its overall condition
- Photo of the defect or damage area
- Photo of the serial number located above the handle
- Video if the observed defect is a noise
Tennis racket
- General photo of the racket (both sides)
- Photos of the profiles and the top of the racket
- Photo of the cap (part under the handle)
- Zoomed-in photo of the product defect
- Photo of the QR code (or barcode) located at the heart of the racket
- Video if the observed defect is a noise
Padel racket
- General photo of the racket (both sides)
- Photos of the racket’s profiles and top
- Zoomed-in photo of the product defect
- Photo of the QR code (or barcode) located at the racket’s throat
- Video if the observed defect is a noise
Shoes
- General photo of both shoes (top + soles)
- Photo of the label with size (usually on the tongues)
- Zoomed-in photo of the observed defect
Textile
- General photo of the product (2 sides)
- Zoomed-in photo of the defect
- Photos of the product labels: inside (with references), outside if the product is new
Other
- General photo of the product (all sides)
- Zoomed-in photo of the defect
- Photos of the labels with the reference (if visible)