You will need to provide:

• A general photo of the racket (both sides)
• Photos of the racket’s profiles and top
• A zoomed-in photo of the product defect
• A photo of the QR code (barcode or serial number) located at the racket’s throat
• A video if the observed defect is a noise

IMPORTANT

Please note that many after-sales service claims for badminton rackets are “unjustified” and most of the time have nothing to do with any “manufacturing defect.” You will find a small illustrated guide at the link below that provides an excellent summary of the claims that brands may reject and the reasons for these rejections. Indeed, based on more than fifteen years of experience, we have found that three-quarters of problems are actually the result of incorrect handling and/or damage caused by a third party (for example, during an impact, in a moment of frustration, or during restringing). For example, if you retrieve your racket cracked (most of the time at the top or middle of the frame, or around a grommet) after leaving it with us for restringing, you must resolve the matter with the store and the professional who restrung it (very few stringers are actually trained in badminton, so we advise you to check the condition of your racket after every restringing and, if a crack appears, ask the store to compensate you for the damage). An order may be delivered in several shipments.

Warranty guide for badminton rackets and the main reasons for rejection.

You have taken note of the “alert” above and read the “Warranty Guide,” yet you still believe that your badminton racket has a manufacturing defect. In that case, please follow the instructions below carefully to initiate the procedure and attempt to have your racket covered under warranty.

1. General Information

• The commercial warranty period for a badminton racket is: 6 months (from the delivery date). After this period, brands rightly consider that the issue cannot be a manufacturing defect, because if it were, a product as light and fragile as a badminton racket would never take that long to crack or break.
• If you requested restringing when you placed your order, it will be carried out free of charge if the racket was purchased less than one month ago. After this period, restringing costs will be borne by the customer.
• Return shipping costs are the player’s responsibility.
• We cannot process a claim if the strings are no longer present on your racket. As stated in the “Warranty Guide,” one case in two is caused by an error during restringing. If the strings are no longer on your racket, the brands cannot investigate the cause of the problem (for example, they cannot verify that the stringing pattern was followed) > and manufacturers will therefore systematically reject the warranty claim.
• Only rackets restrung by a professional may be accepted for after-sales service. If it has been restrung, please attach the invoice for this service when opening your after-sales service case. The racket must have been restrung using four knots to qualify for the warranty, unless the racket’s stringing pattern specifies that it must be strung using two knots. Some brands, such as Babolat and Yonex, reject all after-sales service claims if the racket was strung using two knots.
• There is no warranty on broken strings (rightly considered a “consumable” by brands). Claims for this type of issue cannot therefore be processed. However, if you received a racket with the original strings and they broke almost immediately (this is rare but can happen with any brand), we may agree, as a “gesture of goodwill,” to send you a replacement string set free of charge by mail. In that case, please email us at contact@lardesports.com with the requested information (which will already be pre-filled in the body of the email). The email must be sent no later than 15 days after receiving your racket.

• YONEX: There is a specific requirement for YONEX badminton rackets. First, please take the brand’s official procedure into account. In addition, the brand requires all rackets to be returned for processing (badminton and tennis). Our after-sales service department will contact you with all the relevant information once your ticket has been created.
• FORZA / VICTOR: Starting January 1, 2025, very important information must be taken into account for after-sales service claims concerning rackets.
  No further claims may be submitted for rackets with a cracked or broken head if the strings have been cut or removed.

You will need to provide:

• An overall photo of the racket (both sides)
• Photos of the racket’s edges and top
• A zoomed-in photo of the product defect
• A photo of the QR code (barcode or serial number) located in the racket’s throat
• A video if the reported defect is a noise

You will need to provide:

• One general photo of the racket (both sides)
• Photos of the racket’s profiles and top
• A close-up photo of the product defect
• A photo of the QR code (barcode or serial number) located in the racket’s throat
• A video if the observed defect is a noise

IMPORTANT

Please be aware that many after-sales service claims for squash rackets are “unjustified” and, in most cases, have nothing to do with any “manufacturing defect.” You will find a short illustrated guide at the link below that clearly summarizes all the claims that brands may reject and the reasons for these rejections. Indeed, based on more than fifteen years of experience, we have found that three-quarters of problems are actually the result of improper handling and/or damage caused by a third party (for example, following an impact, in a moment of frustration, or during restringing). For example, if you retrieve your racket cracked after leaving it with a professional for restringing, you must resolve the matter with the store and the professional who restrung it (very few stringers are actually trained to restring squash rackets, so we recommend checking the condition of your racket after every restringing job and, if a crack appears, asking the store to compensate you for the damage). An order may be delivered in several shipments.

Warranty guide for squash rackets and the main reasons for rejection.

You have taken note of the “warning” above and read the “Warranty Guide,” but nevertheless believe that there was a manufacturing defect in your squash racket. In that case, please carefully follow the instructions below to initiate the procedure and attempt to have your racket covered “under warranty.”

1. General Information

• The commercial warranty period for a squash racket is: 12 months (from the delivery date). After this period, brands rightly consider that it cannot be a manufacturing defect, because if it were, a product as lightweight and fragile as a squash racket would not take so long to crack or break.
• If you requested restringing when you placed your order, it will be carried out free of charge if the racket was purchased less than one month ago. After this period, the cost of restringing will be borne by the customer.
• Return shipping costs are the player’s responsibility.
• No claim can be processed if the strings are no longer present on your racket. As indicated in the “Warranty Guide,” one case in two is caused by an error during restringing. If the strings are no longer present on your racket, the brands cannot investigate the cause of the problem (for example, they cannot verify that the stringing pattern was followed) > and manufacturers will therefore systematically refuse warranty coverage.
• Only rackets restrung by a professional may be accepted for after-sales service. If it has been restrung, please attach the invoice for this service when opening your after-sales service case.
• Broken strings are not covered by warranty (brands rightly consider them a “consumable”). No claim can therefore be processed for this type of problem. However, if you received a racket with its original strings and the strings broke almost immediately (this is rare but can happen with any brand), we may, as a “goodwill gesture,” agree to send you a string set free of charge by post. In that case, please email us at contact@lardesports.com with the requested information (which will already be pre-filled in the body of the email). The email must be sent no later than 15 days after receiving your racket.

• TECNIFIBRE: There is a specific requirement for TECNIFIBRE squash rackets. Before doing anything else, please consult the brand’s official procedure.

You will need to provide:

• An overall photo of the racket (both sides)
• Photos of the racket’s edges and top
• A zoomed-in photo of the product defect
• A photo of the QR code (barcode or serial number) located in the racket’s throat
• A video if the reported defect is a noise

You will need to provide:

• A general photo of both shoes (top and soles)
• A photo of the size label (usually located on the tongues)
• A close-up photo of the identified defect

You will need to provide:

• A general photo of the product (both sides)
• A close-up photo of the defect
• Photos of the product labels: interior labels (with reference numbers), and exterior labels if the product is new

You will need to provide:

• An overall photo of the product (all sides)
• A zoomed-in photo of the defect
• Photos of the labels showing the reference number (if visible)